Our Terms & Conditions

1. The Inspector reserves the right to reject any request for inspection at the inspector’s absolute discretion. In this event, any fees, deposit or other monies paid by the client will be refunded.

2. The Inspector shall not be liable for failure to perform any duty or obligation that the inspector may have under this agreement, where such failure has been caused by inclement weather, industrial disturbance, inevitable accident, inability to obtain labour or transportation, or any cause outside the reasonable control of the inspector.

The inspection carried out by Inspector is to be based solely on one of the following options:

Option 1 A Standard Property Report only covers or deals with any evidence of: Structural Damage; Conditions Conducive to Structural Damage; any Significant Fault or Defect in the condition of Secondary Elements and Finishing Elements; any Significant Fault or Defect in the general condition of Services; and Pest Activity discernible at the time of inspection. The inspection is limited to the Readily Accessible Areas of the Building & Site (see Note below) and is based on a visual examination of surface work (excluding furniture and stored items), and the carrying out of Tests (see Limitation No 1 below).

Note. With multi-unit properties, the inspection is limited to the interior and immediate exterior of the particular unit and all related accessory units, and does not include inspection of common property

Option 2 A Special-Purpose Report must include the defined purpose, scope and acceptance criteria on which the inspection report is to be based. A Special-Purpose Report may include Option 1 as well as the particular requirements of the Client which are specified and where applicable attached to this document.

In respect of Option 1, unless otherwise agreed and noted in “Special Conditions or Instructions” for this report request, the acceptance criteria against which the subject building will be assessed is: the building shall be compared with a building that was constructed in accordance with the generally accepted practice at the time of construction and which has been maintained such that there has been no significant loss of strength and serviceability.
Unless noted in “Special Conditions or Instructions”, the Report assumes that the existing use of the building will continue.
The Report only records the observations and conclusions of the Inspector about the readily observable state of the property at the time of inspection. The Report therefore cannot deal with:
a. possible concealment of defects, including but not limited to, defects concealed by lack of accessibility, obstructions such as furniture, wall linings and floor coverings, or by applied finishes such as render and paint; and
b. undetectable or latent defects, including but not limited to, defects that may not be apparent at the time of inspection due to seasonal changes, recent or prevailing weather conditions, and whether or not services have been used some time prior to the inspection being carried out.

These matters outlined above in (a) & (b) are excluded from consideration in the Report.
If the Client has any doubt about the purpose, scope and acceptance criteria on which the Report is to be based please discuss your concerns with the Inspector before ordering the Report or on receipt of the Report.
The Client acknowledges that, unless stated otherwise, the Client as a matter of urgency should implement any recommendation or advice given in the Report.

The Inspector will carry out the inspection in compliance with his or her obligations under the Health and Safety at Work Act 2015, including:
(i) providing and maintaining a safe working environment; (ii) ensuring machinery and equipment is safe;
(iii) having procedures in place to deal with work emergencies; and
(iv) consulting and cooperating with the property owners or their agent in relation to health and safety requirements for the delivery of the services.

LIMITATIONS The Client acknowledges:

1. The Report does not include the inspection and assessment of items or matters outside the scope of the requested inspection and report. Other items or matters may be the subject of a special-purpose inspection report, which is adequately specified (see Exclusions below).
2. The Report does not include the inspection and assessment of items or matters that do not fall within the Inspector’s direct expertise.
3. The inspection only covers the Readily Accessible Areas of the property. The inspection does not include areas, which are inaccessible, not readily accessible or obstructed at the time of inspection. Obstructions are defined as any condition or physical limitation which inhibits or prevents inspection and may include – but are not limited to – roofing, fixed ceilings, wall linings, floor coverings, fixtures, fittings, furniture, clothes, stored articles/materials, thermal insulation, sarking, pipe/duct work, builders debris, vegetation, pavements or earth.
4. The inspection shall be undertaken in accordance with NZS 4306:2005, but as set out in such standard, the Report is not: a Code Compliance Certificate; or a Certificate of Acceptance under the Building Act; or a statement that the property complies with the requirements of any Act, regulation or by-law; or a warranty against problems developing with the building after the date of the report.
5. The Report is to be produced for the use of the Client. The Inspector is not liable for any reliance placed on the Report by any third party.
6. The Report does not contain any assessment or opinion in relation to a matter, the inspection or assessment of which is solely regulated by statute.

EXCLUSIONS The Client acknowledges that the Report does not cover or deal with:

(i) any minor fault or defect, i.e. a matter which, in view of the age, type or condition of the residential building, does not require substantial repairs or urgent attention and rectification and which could be attended to during normal maintenance;

(ii) solving or providing costs for any rectification or repair work;
(iii) the structural design or adequacy of any element of construction;
(iv) detection of wood destroying insects such as termites and wood borers;
(v) the operation of fireplaces and chimneys;
(vi) lighting or energy efficiency;
(vii) durability of exposed finishes;
(viii) weathertightness;
(ix) methamphetamine contamination;
(x) any swimming pools and associated pool equipment or spa baths and spa equipment or the like;

(xi) any appliances such as dishwashers, waste disposal units, ovens, stoves and ducted vacuum systems;
(xii) a review of occupational, health or safety issues such as chemical contamination, soil toxicity, asbestos content, the provision of safety glass or the use of lead including lead based paints, polychlorinated biphenyl (PCB), urea-formaldehyde and radon;
(xiii) a review of environmental or health or biological risks such as toxic mould and allergies;

(xiv) legal title and ownership matters, matters concerning property values, easements, covenants, restrictions, boundaries and zoning;
(xv) whether the building complies with the provisions of any building Act, code, regulation(s) or by-laws;

(xvi) planning issues, resource consent issues; building consent issues;
(xvii) whether the ground on which the building rests has been filled, is liable to subside, swell or shrink, is subject to landslip, earthquakes or tidal inundation, or if it is flood prone;
(xviii) environmental concerns, proximity to transport, noise levels, neighbourhood usage, heritage obligations or concerns, security concerns; fire protection and evacuation procedures; (xix) rental property tenancy inspections;
(xx) compliance with body corporate rules, the terms of a memorandum of cross lease or a company title occupation agreement;
(xxi) in the case of multi-unit properties, the inspection of common property areas and services;

(xxii) document analysis, e.g. sewer drainage diagrams, identification surveys, strata plans; body corporate or company records (including the adequacy of any sinking fund to meet future maintenance obligations);
(xxiii) detection and identification of illegal and unauthorised building or plumbing work;
(xxiv) plumbing installation (including hot water cylinders), sanitary drainage installation, stormwater drainage installation (including an analysis of site drainage apart from surface water drainage), gas installation, electrical installation (including intercom systems); and
(xxv) long term maintenance planning;
Any of the above matters may be the subject of a special-purpose inspection report or survey, which is adequately specified and undertaken by an appropriately qualified inspector or professional.


Client means the person or persons, for whom the Property Report was carried out or their Principal (i.e. the person or persons for whom the report is being obtained).
Inspector means a person, partnership or company who is qualified and experienced to undertake a property inspection in accordance with accordance with New Zealand Standard NZS 4306:2005 Residential property inspection.

Building & Site means the inspection of the nominated residence together with any additional parts of the property identified in this Agreement, such as accessory units, ancillary spaces and buildings, and the grounds within the property boundaries.

Readily Accessible Areas means areas which can be easily and safely inspected without injury to person or property, are up to 3.6 metres above ground or floor levels and in:
(a) roof spaces where the minimum area of accessibility is not less than 600 mm high by 600 mm wide, providing the space permits entry from a access manhole with minimum dimensions of 450 mm x 400 mm; and

(b) subfloor spaces where the minimum area of accessibility is not less than 400 mm high (timber floor from the underside of a bearer) or 500 mm high (concrete floor) by 600 mm wide, providing the space permits entry from a access manhole with minimum dimensions of 500 mm x 400 mm.

Or where these clearances are not available, areas within the inspector’s unobstructed line of sight. Structure means the loadbearing part of the building, comprising the Primary Elements.

Primary Elements means those parts of the building providing the basic loadbearing capacity to the Structure, such as foundations, footings, floor framing, loadbearing walls, beams or columns. The term ‘Primary Elements’ also includes other structural building elements including: those that provide a level of personal protection such as handrails; floor-to-floor access such as stairways; and the structural flooring of the building such as floorboards.

Structural Damage means a significant impairment to the integrity of the whole or part of the Structure falling into one or more of the following categories:
(a) Structural Cracking and Movement – major (full depth) cracking forming in Primary Elements resulting from differential movement between or within the elements of construction, such as foundations, footings, floors, walls and roofs.
(b) Deformation – an abnormal change of shape of Primary Elements resulting from the application of load(s). (c) Dampness – the presence of moisture within the building, which is causing consequential damage to Primary Elements.
(d) Structural Timber Pest Damage – structural failure, i.e. an obvious weak spot, deformation or even collapse of timber Primary Elements resulting from attack by one or more of the following wood destroying agents: chemical delignification; fungal decay; wood borers; and termites.

Conditions Conducive to Structural Damage means noticeable building deficiencies or environmental factors that may contribute to the occurrence of Structural Damage.

Secondary Elements means those parts of the building not providing loadbearing capacity to the Structure, or those non-essential elements which, in the main, perform a completion role around openings in Primary Elements and the building in general such as non-loadbearing walls, partitions, wall linings, ceilings, chimneys, flashings, windows, glazing or doors.

Finishing Elements means the fixtures, fittings and finishes applied or affixed to Primary Elements and Secondary Elements such as baths, water closets, vanity basins, kitchen cupboards, door furniture, window hardware, render, floor and wall tiles, trim or paint. The term ‘Finishing Elements’ does not include furniture or soft floor coverings such as carpet and lino.

Significant Fault or Defect means a matter which requires substantial repairs or urgent attention and rectification.

Serious Safety Hazard means a significant fault or defect that may constitute an immediate or imminent risk to life, health or property. Occupational, health and safety or any other consequence of these hazards has not been assessed.

Tests means where appropriate the carrying out of tests using the following procedures and instruments:
(a) Dampness Tests means additional attention to the visual examination was given to those accessible areas which the consultant’s experience has shown to be particularly susceptible to damp problems. Instrument testing using electronic moisture detecting meter of those areas and other visible accessible elements of construction showing evidence of dampness was performed.
(b) Physical Tests means the following physical actions undertaken by the consultant: opening and shutting of doors, windows and draws; operation of taps; water testing of shower recesses; the tapping of tiles and wall plaster; and the operation of power outlets, lights and switches.

Services means fire warning & control systems, heating systems, central vacuum systems, ventilation systems, security system, electricity services, gas services, water services, hot water services, foul water disposal, grey water recycling system, rainwater collection system, solar heating, aerials & antennae, shading systems, telecommunications, and lifts.

Pest Activity means telltale signs associated with termites, wood borers, rodents, birds and feral animals. The term ‘Pest Activity’ does not include activity associated with any other vertebrates, insects or parasites.